Shipping policy

We ship out from our warehouse in Perth, Western Australia.

Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.

Product availability:

As much as we strive to carry stock in our warehouse, some of our stock comes from over east. This means some delays in getting the product to you. This can take up to 10 business days. Once the product is in store it is dispatched the same day. Orders are not processed or dispatched on weekends or holidays.

Shipping timeframes:

The shipping timeframes listed are from the day your order SHIPPED not the day you placed your order. These timeframes are to be used as a guide. Any delays surrounding the delivery of your parcel relating to customs clearance / pandemics / holiday periods / etc are outside of our control & we are not able to take responsibility for such delays. 

Lost parcels:

We take great care of your order, however once it leaves our warehouse it is out of our control. We do not take responsibility for orders which are deemed as ‘Successfully Delivered’, lost in the mail or the incorrect address was entered. We are NOT able to offer reimbursement for any fault by Australia Post. Parcels are NOT covered with insurance.